Privacy Policy

Last updated: 13 October 2026

This Privacy Policy explains how DESIGNN LTD (Designn) collects, uses and protects your personal data when you use designnuk.com or ask us about our services. We are the data controller for this data.

1. Information we collect

  • Enquiries and quote requests: your name, email address, phone number, the address of the property and details of the work you need.
  • Jobs we carry out: details of the property, the work done, photos of the work area where needed, and invoices and payment records.
  • Technical data: IP address, browser type and pages visited, collected automatically by our hosting and security systems.

We do not take card payments on this website.

2. How we use it

  • To reply to your enquiry and prepare a quotation.
  • To arrange, carry out and follow up on work at your property.
  • To issue invoices and keep business, accounting and tax records.
  • To keep the website secure and working properly.

We do not sell your data and we do not send marketing emails unless you ask us to.

3. Lawful basis

We rely on contract (preparing quotes and carrying out work), legal obligation (keeping records required by UK law) and legitimate interests (running and securing our website and answering general enquiries).

4. Who we share it with

Only where needed: our website hosting and email providers, suppliers or manufacturers where needed to order parts or register warranties, and our accountants or advisers. We may also disclose data where the law requires it.

5. How long we keep it

Enquiries that do not lead to work are kept for up to 24 months. Job and accounting records are kept for 6 years to meet UK legal requirements, then securely deleted.

6. Your rights

Under UK data protection law you can ask to access, correct or delete your data, restrict or object to how we use it, or receive a copy in a portable format. Email us to make a request and we will reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

7. Cookies and security

We use a small number of cookies, explained in our Cookie Policy. All connections to our website are encrypted (HTTPS), and we take reasonable steps to keep your data secure.

8. Changes

We may update this policy from time to time. The latest version will always be on this page.

Contact us

DESIGNN LTD (Company No. 17348821). Registered office: Flat 1, 19 Russell Street, Reading, RG1 7XD. Trading address: 50 Milford Commercial Estate, Milford Road, Reading, RG1 1LG.

Email: d.kumar@designnuk.com